Refund & Return Policy

Last Updated: May 2025

At GlowKit Hair Accessories, we want you to love what you ordered. If something isn't right, we're here to make it easy. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date, provided that:

  • The item is unused and in its original condition

  • All original packaging, tags, and labels are intact

  • The item is not listed under our non-returnable category below

Items that appear used, damaged by the customer, or returned without original packaging will not be eligible for a refund.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Hair ties, scrunchies, and elastic bands — for hygiene reasons

  • Items marked as "Final Sale" or "Non-Returnable" on the product page

  • Gift cards

3. How to Start a Return

To initiate a return, please email us at info@glowkit.ca with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Our team will respond within 2 business days with return instructions and the return address.

Do not send items back without receiving return authorization from us first. Unauthorized returns will not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item

  • We recommend using a tracked shipping method — GlowKit is not responsible for lost return packages

  • Original shipping fees are non-refundable

5. Refunds

Once we receive and inspect your return, we will notify you by email. If approved:

  • Refunds are processed to your original payment method within 5–10 business days

  • Depending on your bank or card issuer, it may take additional time for the refund to appear

If your return is not approved, we will contact you with the reason.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original and place a new order once your refund is approved.

7. Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us at info@glowkit.ca within 7 days of delivery with:

  • Your order number

  • A clear photo of the item and packaging

We will arrange a replacement or full refund at no cost to you.

8. Order Cancellations

Orders can be cancelled within 12 hours of being placed. After that window, orders may already be processed for fulfillment and cannot be cancelled. Please email info@glowkit.ca as soon as possible if you need to cancel.

9. Contact Us

GlowKit Hair Accessories

Email: info@glowkit.ca

Website: glowkit.ca

 

 


These claw clips are the best I've ever used. My hair is super thick and most clips just snap after a week - these have held up perfectly. Genuinely obsessed.

Sarah M.
Published on 12/4/2025 Los Angeles, CA


The satin scrunchies are so gentle on my hair. No creasing, no breakage. I've tried so many brands and nothing compares. Already ordered two more sets.

Jessica L.
Published on 26/6/2025 New York, NY


Ordered the hair accessory set as a gift and my friend absolutely loved it. The packaging was beautiful and everything felt premium quality. Will definitely be ordering for myself next.

Priya K.
Published on 21/2/2026 Toronto, ON